Last Updated: March 23, 2026
Zen Grace, operated by Shaanxi Zeng'en Network Technology Co., Ltd., is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.zengrace.autos or engage with our computer systems design and integration services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We collect information that you provide directly to us when you use our services, contact us, or interact with our website. This may include personal identification information such as your name, email address, telephone number, company name, job title, and any other information you choose to provide. When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as device information.
We use the information we collect in various ways to provide, maintain, and improve our services. Specifically, we use your information to respond to your inquiries and provide customer support, to send you technical notices, updates, security alerts, and administrative messages, to communicate with you about services, offers, and events offered by Zen Grace and provide news and information we think will be of interest to you, to monitor and analyze trends, usage, and activities in connection with our services, to detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Zen Grace and others, to personalize and improve the services and provide content or features that match user profiles or interests, and to facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, or for compliance with our legal obligations.
We do not sell, trade, or rent your personal identification information to third parties. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are authorized to use your personal information only as necessary to provide these services to us. We may also disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency, to protect and defend the rights or property of Zen Grace, to prevent or investigate possible wrongdoing in connection with the services, to protect the personal safety of users of the services or the public, or to protect against legal liability. In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, customer information may be transferred to our successors or assigns.
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We maintain physical, electronic, and procedural safeguards to protect your information, and we limit access to personal information to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible. We consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements when determining the appropriate retention period.
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to access the personal information we hold about you, the right to request correction of inaccurate or incomplete personal information, the right to request deletion of your personal information, the right to object to or restrict the processing of your personal information, the right to data portability, and the right to withdraw consent where we rely on your consent to process your personal information. To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may need to verify your identity before processing your request, and certain information may be exempt from such requests under applicable law.
Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside China and choose to provide information to us, please note that we transfer the information, including personal information, to China and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. We also use web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities and to help us understand how visitors engage with our website. This information helps us improve our services and provide you with a better user experience.
Our website may contain links to third-party websites, applications, and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. The inclusion of any link does not imply endorsement by Zen Grace of the site or any association with its operators.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers. We are committed to protecting the privacy of children and encourage parents and guardians to take an active role in their children's online activities.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Zen Grace
Shaanxi Zeng'en Network Technology Co., Ltd.
Address: Unit 603, Building 4, Unit 2, Xinhe Family Compound, No. 6 Shuiwen Lane, Beilin District, Xi'an City, Shaanxi Province 710000, People's Republic of China
Email: contact@zengrace.autos
Phone: +86 136 9854 2100
Website: https://www.zengrace.autos
We are committed to resolving any complaints about our collection or use of your personal information. If you have any concerns about how we handle your personal information, please contact us first so we can attempt to resolve your concerns. We take all privacy concerns seriously and will investigate and attempt to resolve complaints and disputes in accordance with the principles contained in this Privacy Policy.